faq

Frequently asked questions

Calendar

Archer In The sk2y Calendar





When will I receive my Archer In The sk2y moon box?


Archer In The sk2y moon boxes arrive 3-4 days before each month’s New Moon, so you can receive your box in time to plan your ceremony location and begin clearing your mind and space helping you set your intentions for the next lunar cycle. Refer to the our moon calendar for estimated arrival times.





Subscription

Will my subscription automatically renew?


Yes! We made it easy for you by keeping your intentions and release moon ceremonies on track by scheduling your box to arrive every month giving you a chance to focus on YOU. Like any other subscription, Archer In The sk2y will continue to send you monthly boxes unless otherwise notified. See "What is your cancellation policy?" for more details. Please note: Gift subscriptions are a one-time purchase and will not renew automatically.




Can I gift a Archer In The sk2y subscription?


Yes you can gift a Archer In The sk2y subscription! We currently offer two different gifting options, a one-month or three-month pre-paid subscriptions are available and they will automatically cancel at the end of the pre-paid period.




Help me, my card was declined.


For security purposes, we do not see or store your credit card information when you enter it on our site. If you receive an error at checkout, it is because your credit card issuer has found an error with the card you entered. Make sure the following fields are accurate: Your billing address entered in step one matches the billing address associated with your credit card. You have selected the correct card type. You have entered the correct credit card number. Your expiration date is correct. If you are still experiencing an error, please notify us at contactme@archerinthesk2y.com and we will be happy to we can help!





Shipping

Help me, my box didn't arrive.


If your Archer In The sk2y moon box is returned to us for any reason our customer support team will reach out to you to confirm a new address once the item arrives back at our warehouse. If we are able to make contact we will re-ship your item(s). If not, you will be refunded for the purchase price of the products including the shipping cost. Incorrect Address If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has shipped. If the item is undeliverable, once it's returned to us, we can process a replacement order. Lost or stolen orders We ship with only the most reliable carriers. Once the box has left our distribution center, we cannot be held accountable for lost, stolen or misdelivered shipments. We want you to have the best possible experience with our company. Please contact the carrier assigned to your order and see if they have any insight. If they are unable to assist, please email us at contactme@archerinthesk2y.com so we can work with you to resolve this.




May I return or exchange my Archer In The sk2y moon box?


Our moon boxes are non-refundable or exchangeable. We will happily replace damaged, defective, or incorrect items. Otherwise, all sales are final. If there are any complications with your Archer In The sk2y shipment, reach us at contactme@archerinthesk2y.com for assistance. We would love to help you!




How do I update or change my shipping or billing address?


You can easily change your shipping or billing address for a recurring subscription in your Account dashboard in the Subscription Profile. Simply login to your account page and select edit next to your current address under ‘Subscription Orders.’ On the next page provide a new address and select save! ADDRESS CHANGES TO GIFT SUBSCRIPTIONS MUST BE EMAILED TO OUR SUPPORT TEAM AT CONTACTME@ARCHERINTHESK2Y.COM. Please note: all address changes must be submitted by the 19th of the month to take effect before the next moon. Address changes made on or after the 20th of the month will not apply to that moon’s shipment.





Disclaimers

What is Archer In The sk2y's Automatic Renewal Agreement?


AUTOMATIC RENEWAL AGREEMENT This Automatic Renewal Agreement (the “Agreement”) is a legally binding agreement between you (“Member” “you” or “your”) and the Archer In The sk2y LLC (“Provider”). This Agreement sets forth your rights and obligations with respect to the automatic renewal and payment of your monthly Archer In The sk2y LLC membership. By clicking the “I Agree” button, you are indicating that you have carefully read this Agreement, understand it, and consent to be bound by all its terms and conditions. If you do not agree to the terms of this Agreement, you should click the “I Do Not Agree” button and stop the registration process now. I. TERMS, FEES AND PAYMENTS. Member will select a membership level and payment option during the subscription process. Membership levels and terms are subject to change, without notice, at the sole discretion of Archer In The sk2y LLC. A. Payment Options. 1. Lump-Sum Payment. Member authorizes a payment to Archer In The sk2y LLC from your credit, debit or bank card in the amount of the then-current membership rate for the selected membership level and term. 2. Monthly Payments. Member authorizes a monthly payment or gifted rate depending on term selected to Archer In The sk2y LLC from your credit, debit or bank card. Monthly payments shall be equal to $36 US per month for the reoccurring monthly moon box subscription, $45 US one month gifted moon box, or $42 US for a three month gifted moon box subscription. All Archer In The sk2y memberships automatically renew until proper termination from member is submitted. B. Methods of Payment and Credit Card Terms. By accepting this Agreement, Member authorizes a payment to Archer In the sk2y LLC from your credit, debit or bank card. If selected, Member authorizes automatic recurring payments for automatic renewal pursuant to Section I.D. and, if applicable, automatic periodic membership payments under Section I.A.2. Member understands that any automatic recurring payment method or renewal authorization will remain in effect until withdrawn by Member or terminated by Provider. 1. Payment Form. Member must make all payments by VISA or Mastercard and in United States dollars. 2. Current Prices Prevail. Member agrees to pay all fees and charges incurred in connection with your account at rates in effect when the charges were incurred. 3. Past Due Balances Due Upon Demand. If Archer In The sk2y LLC does not receive payment from your credit card issuer or its agent when due under this Agreement, Member agrees monthly box will not be delivered as according the Archer In The sk2y’s calendar.t C. No-Refund Policy. All fees paid and charges made prior to Member’s proper termination under Section II, including but not limited to any advance charge or payment for the membership term during which you terminate your subscription, are nonrefundable. Member’s termination of membership shall not relieve you of any obligations to pay accrued charges or fees. D. Automatic Membership Renewal. 1. Automatic Renewal. If Member selects automatic renewal option and fails to notify Archer In The sk2y LLC of the decision to terminate your membership pursuant to Section II of this Agreement, your membership will automatically renew according to Archer In The sk2y calendar. 2. Renewed Membership Level and Term. Automatic membership renewal is only available for full subscription memberships and for three month gifted moon box subscriptions. The renewed membership level and term will be the same as the membership level and term being renewed. 3. Renewed Membership Payment Option. The renewed payment option will be the same as the payment option being renewed. At the time of renewal, Archer In The sk2y LLC will charge your credit card the then-current fees for the applicable membership level and term. E. Billing Date. Archer In The sk2y LLC shall charge Member’s credit, debit or bank card on the “billing date,” based on the Member’s activation date and payment option. For the purposes of this Agreement, “activation date” is the day that Member completes registration and consents to this Agreement. 1. Billing Date for Monthly Payment Option. Billing dates are posted on our Archer In The sk2y calendar. Members may refer to the calendar for said monthly billing dates. G. Modifications to Fees or Billing Terms. Archer In The sk2y LLC reserves the right, without limitation, to change membership fees and billing methods, including the addition of supplemental fees or separate charges for content, products or services provided by Archer In The sk2y LLC. Any changes to fees or billing terms shall be effective upon written notice to Member’s designated email address. H. Account Information. Member agrees to provide true, accurate and complete information about yourself and your billing information as prompted by the subscription process. Member agrees to update any and all contact and billing information as it changes. Archer In The sk2y LLC will not be liable for any losses, damages or interrupted access to Archer In The sk2y LLC products and services caused by Member’s failure to provide and update accurate contact and billing information. II. TERMINATION. Member may terminate your subscription at any time by providing Archer In The sk2y LLC with thirty days’ written notice. If Member violates this Agreement, Archer In The sk2y LLC may, in its sole discretion, with or without prior notice, terminate your membership. III. LIMITATION OF LIABILITY. Member retains the entire risk arising out of use of Archer In The sk2y LLC products and services, including the risks associated with entering this Agreement for automatic renewal and payment. In no event shall Archer In The sk2y LLC, its investors, officers, directors, employees, or agents (collectively the “Protected Parties”) be liable for any damages beyond the then-current membership terms’ subscription fee. In addition, the Protected Parties expressly disclaim all warranties, express or implied, related to any use of Archer In The sk2y LLC’s web site, products or services. Archer In The sk2y LLC provides such products or services “as is” and “as available.” In addition, the Protected Parties make no warranty that the web site, products or services will be uninterrupted, timely, secure or free of errors. IV. MODIFICATION OF THIS AGREEMENT. Archer In The sk2y LLC may, in its sole discretion, modify this Agreement at any time with or without notice. V. GOVERNING LAW. This Agreement shall be governed by and construed in accordance with the Texas law, without regard to or application of any choice of law or conflict of laws provisions. VI. NOTICE OF NON-WAIVER CLAUSE. No delay or failure to take action under this Agreement shall constitute a waiver by Archer In The sk2y LLC of any right whatsoever. VII. TRANSFERABILITY. Archer In The sk2y LLC may assign or delegate its rights or obligations under this Agreement without limitation. Member may not assign or delegate your rights or obligations under this Agreement without prior written consent of Archer In The sk2y LLC. VIII. MERGER CLAUSE. This Agreement constitutes the entire agreement between Member and Archer In The sk2y LLC relating to the rights and obligations of Member and Archer In The sk2y LLC regarding the subject matter herein. This Agreement supersedes all prior oral and written communications regarding the same subject matter. IX. SEVERABILITY CLAUSE. If a court of competent jurisdiction finds any provision of this Agreement invalid or unenforceable, such provision shall be severed from this Agreement, and the severed provision shall not affect any other provision of this Agreement.




What is Archer In The sk2y's Privacy Policy Agreement?


Privacy Policy Thank you for visiting archerinthesk2y.com (the “Site”). Archer in the sk2y is a subscription box program owned and operated by Archer in the sk2y, LLC. (“Archer in the sk2y”, “we”, “us” or “our”). This Privacy Policy tells you how we use personal information collected at this Site. Please read this Privacy Policy before using the Site or submitting any personal information. By accessing or using the Site, you are accepting the practices described in this Privacy Policy. Note: The privacy practices set forth in this Privacy Policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites. Information We Collect We will not collect any personally identifiable information that is not voluntarily supplied by our visitors. Certain actions on the Site, such as registering for an Account or paying for a subscription, require you to provide personal information. We collect personally identifiable information including your name, postal address, email address, demographic information, credit card information and any other information that is necessary to complete that action. If you choose not to provide personal information that we request, we may not be able to provide you with the products, services or information requested. How We Use Information We collect information from our visitors of the Site to provide the best experience possible. We use this information to: • Make sure our Site is easily accessible. • Provide you with information, products or services that you request from us. • Effectively communicate your orders, billing and payment. • Verify your identity when making a purchase. • Identify and customize product offerings. • Alert you to new products or changes in service, solicit feedback, or send you offers or other information which we think you may find interesting. If we decide to provide email offers, you will have the opportunity to opt-out of further emails by notifying us at contactme@archerinthesk2y.com. • Help brands develop better products. • Compile aggregated demographic information for market research, data trending, or similar uses. The aggregated information and studies will not be linked to any personally identifiable information. • In any other way we may describe when you provide the information. • For any other purpose with your consent. Cookie/Tracking Technology Archer in the sk2y may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. We utilize tracking information to ensure our Site is working properly, including the performance and functionality of the site. We also gather tracking information for advertising purposes to give a more customized marketing experience. Other Information We Receive For subscribers, we collect sample surveys and product reviews given on the Site. Participation in these sample surveys or product reviews is completely voluntary. We collect this data and anonymize it to share with brand partners who provide samples for our customers’ boxes. Brand partners do not receive personal information such as name, address, etc. about customers when they receive this anonymized product data. Commitment to Data Security The security of your personally identifiable information is of utmost concern to us. We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration and disclosure. We follow strict industry standards when it comes to protection of your credit card information. This information is encrypted and transmitted for storage to Wix.com participates in, and has certified its compliance with, the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.Your information is ‘tokenized’ by Archer in the sk2y, which means no credit information is retained in Archer in the sk2y’s own system. Instead, we utilize a token that is associated with your account - this token has no intrinsic value. Please refrain from sending credit card information directly to our team. While we strive to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. How To Control Your Personal Information In your account: You can update/delete your personal information at any time within your account. Contact Us: If you cannot remove published content or cannot change your personal information please contact us at contactme@archerinthesk2y.com. Block Cookies: You can stop targeted advertising and prevent access to cookies on your computer by adjusting your internet browser settings to block cookies. Opt-out: At any time you may opt-out of our emails or even terminate your account to prevent any further use of the account. You can submit these requests by emailing us at contactme@archerinthesk2y.com. Retention of Data We may retain personal information as long as we deem necessary for the purposes authorized under this privacy policy. You may close your account at any time, your information will then no longer appear on the Site. You may email us to update or delete your personal data at any time at contactme@archerinthesk2y.com. You should not expect all of your information to be completely removed from our database as a part of your request. We will retain your personal information as needed to comply with legal obligations, dispute resolution and enforcement of our agreements. Child Privacy We respect the privacy of children. We do not intend for persons under the age of 18 to use this site without the permission of a parent/guardian. We ask that children under the age of 18 do not share any personal information to the site without the consent and supervision of a responsible parent or legal guardian. This site is not intended for anyone under the age of 13. How We Share Your Information We do not share or trade your personally identifiable information with third parties other than as described below. Service Providers and Other Third Parties. We may use contractors, service providers and other third parties to perform certain functions on our behalf and may share the personal information collected from you to allow such parties to perform these functions. These third-party service providers may interact with your browser, collect or have access to some or all of the personal information collected in connection with certain interactive functions offered through the Site. Examples include administering e-mail services, monitoring web site activity and running special promotions, such as sweepstakes, contests or surveys. We may also share the personal information collected from you with specific partners that perform certain other services on our behalf, or that offer other products and services. Business Transfers. In the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Archer in the sk2y’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Archer in the sk2y about its users is among the assets transferred, such information may be transferred to the buyer or other successor. Compliance with Law/Safety. We may share your personal information when we believe disclosure is permitted or required by law and when we believe that the disclosure is necessary to protect the rights or safety of Archer in the sk2y, our customers or the public. This includes sharing information with other companies for the purpose of fraud prevention or investigation. Modification We reserve the right to make changes to this Privacy Policy at any time. Any changes made will be posted on the Site. Please review the Privacy Policy frequently. Contact Information If you have any questions, concerns, or comments about our Privacy Policy you may contact us using the information below: By email: contactme@archerinthesk2y.com By Phone: 1-361-548-9559 Effective: July 20, 2019





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